Refund Policy

Refunds to your balance

Refunds are added to your SMM ORO balance so you can use them for new orders. Balance is not paid back to your bank or wallet unless required by law.

When you get a refund

• The order is cancelled before it starts: the full amount is refunded.
• The order is partly delivered (status "Partial"): the undelivered part is refunded.

When there is no refund

• The link was wrong, private, changed or deleted after ordering.
• A second order was placed for the same link before the first was complete.
• The order was delivered and later dropped on a service without refill.

Refills

Services marked "Refill" are refilled for free during their refill period if the count drops. Request a refill from My orders. Refills are not possible after the link changes or the account becomes private.

Chargebacks

Opening a payment dispute or chargeback after adding funds leads to a permanent account suspension.

Contact

For any order problem open a support ticket with your order ID, or email smmorohelp@gmail.com.